Privacy Policy
Last updated: January 2026
Introduction
Sustain ("we," "us," "our," or "Company") is committed to protecting the privacy and personal information of older adults, their families, and care coordinators who use our senior care coordination service in Alexandria, Egypt. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this policy carefully. By accessing or using Sustain's website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
We collect information in several ways to provide you with effective care coordination support and maintain communication with you about our services.
Contact and Inquiry Information
When you contact us through our website, email, or phone, we collect your name, email address, phone number, and the content of your message. This includes inquiries about our cleaning services, family communication protocols, mobility-focused care coordination, and any questions about how we support older adults maintaining independence at home.
Service-Related Information
If you engage our services, we collect information necessary to coordinate care, including details about mobility challenges, home accessibility needs, family communication preferences, and any specific barriers to independence you wish to address. We collect this information only with your explicit consent and only to the extent necessary to provide the service you request.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, pages visited, time spent on pages, and referral sources. We use this information to understand how visitors use our site, improve user experience, and diagnose technical issues. We may use analytics tools to track this information.
Cookies and Similar Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Cookies are small files stored on your device that help us recognize you on future visits. You can control cookie settings through your browser, though disabling cookies may affect some website functionality.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our senior care coordination services
- To respond to your inquiries, questions, and service requests
- To communicate with you about our services, updates, and important information
- To coordinate care between you, your family members, and our care providers, respecting your autonomy and communication preferences
- To diagnose and address barriers to maintaining independence at home
- To understand how our website is used and optimize user experience
- To comply with legal obligations and protect against fraud or misuse
- To send you service-related announcements and updates (only with your consent)
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, providing care coordination services, and managing our business operations. These providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your data.
Family Members and Care Coordinators
With your explicit consent, we may share relevant care coordination information with family members or other care coordinators you designate. We share only the information necessary for coordinated care and always respect your preferences about who receives what information and how communication occurs.
Legal Compliance
We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Contact information from inquiries is typically retained for one year unless you request deletion. Service-related information is retained for the duration of your engagement with us and for a reasonable period afterward to maintain service records, unless you request earlier deletion. You may request deletion of your information at any time by contacting us.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use with our services.
Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: You may request access to the personal information we hold about you
- Right to Correction: You may request that we correct inaccurate or incomplete information
- Right to Deletion: You may request that we delete your personal information, subject to legal obligations to retain certain data
- Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time
- Right to Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in any email or by contacting us directly
- Cookie Control: You may control cookies through your browser settings
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our services are designed for older adults and their adult family members. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's use of our services.
Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Sustain. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your information.
International Data Transfers
Sustain is based in Alexandria, Egypt. Your information is collected, stored, and processed in Egypt in accordance with Egyptian data protection laws and this Privacy Policy. If you access our services from outside Egypt, you consent to the transfer of your information to Egypt for processing.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, request deletion of your information, or have concerns about our privacy practices, please contact us:
We will respond to your request within a reasonable timeframe, typically within 30 days.
Policy Updates
Sustain may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you an email notification. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.